Customer Support- International Voice Process

Job Description

Introduction:

We are hiring for International Voice Support executive Position based out at Hyderbad.

Responsibilities:

• Manage inbound calls and customer service enquiries

• Identify and assess customer’s needs.

• Work with the team to resolve issues

• Conduct quality monitoring on voice calls and chats

• Follow up to ensure necessary actions are taken to resolve customer issues

• Maintain and prepare activity reports


Requirements:

• Mandatory Skills/Experience-

• Excellent communication skills (written and verbal)
• Candidates must be willing to work in Voice process.
• Willing to work in rotational shifts.
• Candidates applying for Senior Process Executive should have 1+ years of experience in International voice process
• Candidates applying for Process Executive should have 0-11 months of experience.

• Desirable Skills/Experience-

• Analytical ability and logical approach towards problem-solving
• Adaptable to work in fast-paced environment
• Manage time effectively
• Critical thinking skills

Benefits:

• Competitive salary at par with the best in the industry.

• Flexible and employee friendly environment.

Note:

i. Candidates with standing arrears are not eligible.

What other companies call this role?

• Customer care Executive
• International BPO
• Voice Process Executive
• Customer care Associate